Terms and Conditions
This website is owned and operated by YachttoGo.com, part of Whitehaven Group Turkey, registered address: Carsi Caddesi No 47/5 Gocek, Mugla, Turkey, company tax number: Fethiye VD: 8110519106.
Please read these terms and conditions carefully. They contain important information about your obligations and rights. When you use the YachttoGO.com website, you agree to comply with and be bound by these terms and conditions.
When you make a boat reservation you acknowledge and agree that you have read, understood and agreed to comply with and be bound by these terms & conditions.
These terms are binding for the charterer who charters the Boat. Confirming the booking and/or paying the charter operator the advance payment, will mean that you agree to the terms. These terms may be subject to change by YachttoGO.com
1. YachttoGO.com Ecosystem
YachttoGo.com provides an online booking ecosystem for charter operators and charterers. The charter operators list their boats on our website and the charterers then choose which boat they want, when they want and agree the price etc. directly with the charter operator.
After the charterer makes a booking, YachttoGO.com will send a confirmation email to both the charter operator and the charterer. When the booking is made by the charterer and accepted by the charter operator, they are then bound by a legally binding contract directly with each other.
Yacht to GO is not a charter operator, a charterer, an agent or an insurer. Yacht to GO is a market place. Yacht to GO is not a party in any contractual relationship between charterers and charter operators.
Yacht to GO does not in any way own, manage, operate or control the charter operators, or the fleet, boats or any cabin they provide. The charter operators are liable and responsible for providing boat and cabin charter services to the charterers. The charter operators alone are responsible for understanding and complying with all laws, rules, permits, licences and regulations that apply to their boats and services.
The information displayed on YachttoGO.com is based on the information provided by the charter operators. The charter operators are responsible for updating rates, availability and information shown on YachttoGo.com. Although we have policy controls in place we cannot guarantee that all the information supplied by the charter operators is accurate and correct. YachttoGo.com does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or rating of any charter operator or its products or services.
While we may help facilitate the resolution of disputes, YachttoGo.com has no control over and does not guarantee (1) the existence, quality, safety, suitability, or legality of any boat or charter services, (2) the truth or accuracy of any boat description, rating, review, or other content or (3) the performance or conduct of any charterer and/or charter operator.
YachttoGO.com does not endorse any charter operator, charter services, boat or charterer. A charterer or charter operator being verified/ checked etc. only indicates that the charterer or the charter operator has gone through a relevant verification or identification procedure. Such checks are not an endorsement or guarantee by YachttoGo.com.
You must always be careful when chartering a boat or accepting a booking request from a charterer. Photographs of the boat cannot be verified as a true reflection of the boat by YachttoGo.com.
If you choose to use YachttoGo.com as a charter operator, your relationship with YachttoGO.com is limited to being an independent third-party contractor. You are not a partner, agent or employee YachttoGO.com in any way. You act solely for your own benefit and on your own behalf, and not for the benefit or on behalf of YachttoGO.com.
In case a booking is rejected or cancelled after a payment has already been made, total booking value will be refunded. Exceptions may occur in the cases of unauthorized reselling or in any other inappropriate action. In such cases we may decide in our sole and absolute discretion for where we reserve the right not to refund the total booking value or any part thereof.
To use YachttoGO.com or to register for a YachttoGO.com account, you must be at least 18 years old and able to enter into legally binding contracts. By accessing or using the Site you warrant and represent that you are 18 or older and you have the authority and legal capacity to enter into a contract. The access granted to the site cannot be sub licenced.
You may use YachttoGO.com to make legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings in anticipation of demand. You undertake that while making a booking the payment details you provide us with are fully correct. You also undertake to provide all contact details including e-mail, postal and/or other are accurate and to acknowledge that we may use these details to contact you if and when necessary.
You are NOT allowed to resell or copy any content or information of the site.
B. Account Set Up
To access the site you must open a YachttoGo.com account and thus become a member to list or charter a boat. If you are opening a YachttoGO.com account for a company or other legal entity, you have the authority to legally bind that entity and grant us all permissions and licenses provided in these our terms and conditions.
You must provide accurate and complete information during the registration process and make sure to keep your YachttoGO.com account updated.
You may not register more than one YachttoGO.com account unless authorized by YachttoGO.com You may not transfer your YachttoGo.com account to another party or disclose your YachttoGO.com account information to any third party. You are liable for all activities conducted through your YachttoGo.com account.
C. Account Content
At its sole discretion, YachttoGo.com authorises members to create, upload, send, receive, post and store content and information including text, photos, audio, video or other materials on or through the site.
You acknowledge and agree that the YachttoGO.com website and content are the exclusive property of YachttoGO.com.
Subject to your compliance with these terms, YachttoGO.com grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferable license to download and use appropriately.
For all member content that you make available on or through the site, you are solely responsible. You agree and consent that you are the sole and exclusive owner of all member content that you provide on or through the site. You will not upload, post, publish, submit or transmit any member content that is fraudulent, false, misleading or deceptive.
YachttoGO.com may, without prior notice, remove or disable access to any member content that YachttoGO.com determines to be violating of these terms and conditions.
D. Enquiries and Bookings
By completing a booking, you will receive a confirmation email prior to your date of arrival, giving you all the information of your booking (boat, destination, dates, contact info etc.).
YachttoGO.com does not claim any responsibility or liability for any communication with the charter operator on or through its site. YachttoGO.com cannot guarantee that any request or communication will be duly and timely received, read and answered by the charter operator.
When charterers and charter operators mutually agree a booking, they are entering into a contract directly with each other. YachttoGO.com is not and does not become a party in any contractual relationship between the charterer and charter operator, nor is YachttoGo.com an insurer or mediator to settle any dispute between charterer and charter operator.
E. Payment, Amendment & Cancellation Policy
Once a booking has been agreed and confirmed between the charter operator and the charterer, (1) the deposit payment (normally 50% plus VAT) will be paid by the charterer to YachttoGO.com (either by bank transfer or online credit card). In the case of a bank transfer, the charterer must state the booking code given in the description of the payment confirmation. For online credit card payment a 3% transaction fee will apply. (2) The deposit payment minus YachttoGo.com commission will then be paid to the charter operator. (3) The balance payment will be made by the charterer directly to the charter operator either before or on the day that the charter commences.
Cancellation policy of any money paid is as follows:
- 100% refund up to 3 days after booking date
- 50% refund up to 60 days before charter date
- 25% refund up to 30 days before charter date
- 0% refund less than 30 days before charter date
In the event of unauthorized use of your credit card by third parties or credit card fraud, you should contact your bank or card issuer immediately. If you suspect an unauthorized or fraudulent booking, please contact our Customer service team immediately.
Any amendments made to the original booking must be agreed by both parties (charter operator and charterer) and any extra resulting payments be paid by the charterer to the charter operator. An amended confirmation email will be sent out confirming the amended booking.
We suggest you read the charter operator’s cancellation and ‘no show’ policies before making a reservation. There may be extra costs payable by the charterer to the charter operator as a result of a cancellation or ‘no show’.
In the event of a need to amend or cancel your booking please contact your charter operator and YachttoGO.com immediately.
To make a booking, you must be over 18 years old and be authorized to complete the booking with this card. You accept financial responsibility for all transactions made under your name or Account. You undertake that the details you provide us with while making a booking are fully correct. YachttoGO.com reserves the right not to accept certain credit cards. Reservations are not confirmed until you have received a confirmation email.
Payment on the Site may fail for a number of reasons. In such cases, YachttoGO.com will provide you with alternatives to make sure that you proceed with your reservation. If you have any questions, please contact our Customer services team.
Whether you are a charter operator or a charterer, you agree to release, indemnify, and hold YachttoGO.com and its subsidiaries and affiliates, and their directors, employees and agents, harmless from and against any liabilities, claims, losses, damages and expenses, including, without limitation, reasonable legal and accounting fees, resulting from or in any way related with your use of the terms and conditions, payments terms or your agreements with third parties, or your violation of any rights of another person or entity.
G. Prices & Service Fees
YachttoGO.com will not charge the charterer any service fee or additional reservation fees to the booking rate, thus the service we provide for our customers is free of charge.
When the charterer books a boat from the charter operator, the charter operator will pay YachtoGO.com a small percentage commission of the boat price.
Except where otherwise indicated, YachttoGO.com will typically display the boat charter rates without VAT (value added tax 18%) or any other applicable rates such as 3% credit card fee. But during the booking process you will see the total inclusive price (including any applicable fees) before confirming your booking.
When chartering a boat, the price typically includes (unless stated otherwise) fuel, cleaning & maintenance of the boat, marina/port mooring fees, and boat taxes/fees. Transfers to and from the boat, food & drinks are typically not included in the rate. There also may be additional fees payable by the charterer depending on the chosen destination of the trip/ jurisdiction of the boat. Please check the terms and conditions of the respective boat that you are booking.
H. Security Deposit
There may be a security deposit taken by the charter operator prior to embarkation. Again please check with each individual boat’s terms and conditions. The charter operator is entitled to decline any charterers who have not paid the requested security deposit at the time of embarkation.
The security deposit is to be paid directly to the charter operator before embarkation. The security deposit amount (if any) will be stated on your confirmation email.
The security deposit will be refunded in full at the end of the charter if no damage is caused. However, if damages have occurred, then the security deposit will be retained partly or fully by the charter operator, depending on the amount of damage.
I. Terms & Conditions for Charter Operators
When you create a boat listing on YachttoGO.com you must:
(1) Provide complete and accurate information about your boat and charter service, including boat description, location and calendar availability;
(2) State any restrictions (boat, marina rules) and requirements that apply (license requirements, visas, minimum age, proficiency or fitness requirements for chartering a boat);
As a charter operator, you are solely responsible for setting prices (including VAT and any other taxes if applicable) for your boat listing.
You must clearly set out your terms and conditions that apply to your boat including booking amendments, cancellations and ‘no shows’.
Photos, videos and any other information used in your boat listings must accurately reflect the quality and condition of your boat.
When you accept and agree a booking, you are entering into a legally binding agreement with the charterer.
If the original boat is not available for whatever reason, the charter operator has the right to provide the charterer with a boat that is at least of equivalent standard of the original boat.
J. Terms and Conditions for Charterers
The Boat can be used by the charterer only for leisure. The boat cannot be used to enter any regattas or racing events.
If you are chartering a bareboat, you must check with the charter operator that you have all the required licences; otherwise you must accept a skipper from the charter operator.
A crewed sailing boat will have a professional crew: skipper, hostess and other staff depending on the size of the boat. Please check with the charter operator what crew is included with your boat charter.
Boats cannot be chartered to a third person and cannot be used for commercial purposes. In case of illegal activity the boat charter agreement is automatically cancelled and the charterer is solely responsible.
To book a boat charter on YachttoGO.com, simply follow the booking procedure on our website. All fees including boat listing fee and any applicable taxes/ security deposit will be displayed before making a reservation. You agree to pay all the fees for any booking on YachttoGo.com.
Upon receiving a booking confirmation from YachttoGO.com, a legally binding agreement is formed between you and your charter operator, subject to any additional terms and conditions of the charter operator that apply, including cancellation policy and any rules and restrictions stated in the boat listing.
The charterer declares that the information provided about their sailing experience is true and correct. If it becomes apparent that this information is incorrect during the boat handover or afterwards, the charter operator reserves the right to employ a professional skipper for the duration of the charter (paid by the charterer).
The basic sailing area of the boat is stated in the registration documents of the boat. If the charterer wants to sail outside this basic sailing area, the charterer must inform the charter operator about their intentions before booking confirmation. This must be done in order for the boat to be correctly insured and registered. The charterer will be charged for the additional insurance and registration costs.
Certain basic sailing principles must be adhered to at all times by the charterer. These include keeping all necessary boat members/crew and sailing documents at hand, no sailing at night, inform the charter operator about the boat’s location in case of severe weather conditions/ any issues with the boat, do not operate the boat under influence of alcohol or drugs, be respectful to other boats, no pets on board without written consent of charter operator. The charterer is fully liable for any issues that may result from not adhering to these basic sailing principles.
K. Check-In & Check-Out
Pre check-in: the charterer must send a crew list with names, passport copies, arrival time, flight details etc. to the charter operator prior to embarkation. The charterer agrees that they are the main contracting party for the boat charter, and responsible for the other crew members on board.
The charterer and other crew members are responsible to obtain the appropriate visas and documentation for all the countries they will travel to.
Embarkation/Check-in: When taking over the boat (bareboat) or checking in to a skippered charter, the charterer is obliged to show the charter operator all the original booking documents and ID documents. The charterer and charter operator shall examine the inventory list together and confirm the condition of the delivered boat with signatures from both parties.
Once the charterer confirms that the boat and its equipment are in order, any possible complaints from the charterer will not be accepted.
Check-in is normally done on a Saturday afternoon and check-out on a Friday night (to allow for changeover cleaning/technical check) although embarkation/disembarkation days/dates are mutually agreeable between the charterer and charter operator.
Disembarkation/Check-out: Prior to disembarkation the charterer and charter operator will check the condition of the boat. If any damages are found during the boat’s examination then the charterer will be liable to pay for these damages. If the boat is returned in good condition then the deposit will be returned in full to the charterer by the charter operator.
L. Specific Requirements
For bareboat charters, the charter operator may ask the charterer (or their skipper) to demonstrate their navigation skills. If the charter operator determines that the charterer (or their skipper) is not qualified enough, the charter operator will hire a professional skipper and the costs for such a service shall be paid by charterer. If the charterer refuses the assigned skipper, the charterer will be forbidden to sail out and the charter contract shall be immediately terminated and the paid amount shall be kept without any rights of reimbursement. For some boats, regardless of the charterer’s licenses, the charter operator may insist that a professional skipper and other professional crew members are obligatory.
All charter operators have specific policies concerning children, guests, & pets. You are strongly advised to check with the charter operator regarding its charter policies.
If you have special requirements like a wheelchair accessible boat, you must contact the charter operator and make sure that your special requirements can be met. This must be done before booking the boat. Any special inquiry after the booking will be subject to relevant charter operator’s booking conditions. Depending on the policy of the related charter operator, your reservation may be cancelled without any refunds or modified if special needs cannot be met.
If charterer requires a skipper, cook, hostess or any other professional crew aboard, these requests need to be discussed during the booking process. The charterer is financially responsible for the food for the crew through the charter period.
2. Insurance / Damage To Boats / Disputes Between Members / Taxes
According to industry standards, charter boats are normally insured, with deductible franchise. The insurance usually does not cover damages to personal property of clients and property brought to the boat or any damage caused by charterer’s lack of due care. It is strongly recommended that the charterer and all crew members should get adequate travel and health insurances for their travel arrangements.
YachttoGO.com recommends that charter operators obtain appropriate insurance for their charter services. Please review any respective insurance policy carefully and be fully aware of any exclusions and notes of the policy (the small print).
If you are a charterer, you understand and agree that YachttoGO.com and/or the charter operator may make a claim under your insurance policy related to any damage or loss that you may have caused, or been responsible for, to the boat or any other boat or property. You agree to cooperate with and assist YachttoGO.com and/or the charter operator in good faith and provide the requested information.
The charterer is responsible for leaving the boat in the condition it was in when they arrived. The charterer is responsible for their actions and the actions of the charterer’s guests during their stay on the boat.
If there are any major incidents like engine trouble, boat damage or personal injuries, the charterer is liable to inform charter operator and local authorities (coast guard, police, health services etc.) immediately, and to obtain official documentation from the respective authorities (hospitals, port authority, police etc.). These documents will be needed for the insurance companies.
Damages which were not duly reported will be considered the responsibility of the charterer. In this case, damages have to be paid by the charterer.
If the boat encounters engine problems during the charter period and cannot be serviced during the trip, no refund of any portion of the charter fee can be made, although the charter operator will always act in good faith to make necessary repairs as quickly as possible.
Towing is in the capacity of the charter operator. In any case where the towing of the boat is necessary, the charterer has to inform the charter operator.
In the case of damage to the boat or its equipment, the charterer shall be responsible for any costs incurred. The security deposit will be refunded only after the boat has been redelivered to the port of departure in proper condition. If it is necessary to make any repairs, the security deposit will temporarily be withheld and be settled only after all invoices are presented.
Upon redelivery, an inspection will be carried out and an inventory will be taken. Proper redelivery shall be deemed effected when this has been confirmed by the charter operator.
It is mandatory to return to the agreed port. Failure to do so because of adverse weather conditions has no influence on this obligation. The boat must be redelivered at the agreed date and time. In the event of culpable delay, the charter operator is entitled to claim damages.
The charter operator is responsible for collecting boat listing fees and any applicable taxes. The charter operator understands that any tax authority where the boat is located may require taxes to be paid to them.
YachttoGO.com may decide to organise the collection and payment of taxes from or on behalf of charterers or charter operators. When YachttoGO.com decides to facilitate direct collection and payment, the charter operator hereby authorizes YachttoGO.com to collect all taxes from charterers on the charter operator’s behalf.
For charterers where you need to pay a balance amount at the boat, the price may or may not include taxes and fees. Please check your confirmation email or contact our customer services team.
3. Intellectual Property Rights / Termination Of Contract / Disclaimers / Liability / Indemnification
YachttoGO.com exclusively controls the ownership of all intellectual property rights of the YachttoGO.com website. It is strictly forbidden to copy, publish, promote or market any content without the express permission of YachttoGO.com. Any unauthorised use of the YachttoGo.com website or its contents will constitute a material infringement of our intellectual property rights.
A charter operator may terminate a contract with YachttoGo.com by giving 1 months’ written notice and an acknowledgement by YachttoGO.com. Any outstanding bookings must be honoured by the charter operator. Contracts between YachttoGo.com and the charter operator will continue on a rolling basis unless they are terminated by either party.
YachttoGO.com may immediately, without notice or explanation, terminate a contract with the charter operator.
If you choose to use the YachttoGO.com website or its content, you do so voluntarily and at your own risk. The YachttoGO.com website and its content are provided “as is”, without warranty of any kind, either express or implied.
You agree and confirm that chartering a boat may carry inherent risk, and by chartering a boat, you choose to assume those risks voluntarily, i.e. being on a boat may present risk physical injury, illness, disability, or death, and you freely and wilfully assume those risks by choosing to stay on a boat. You assume full responsibility for the choices you make before, during and after your trip on a charter boat. If you are bringing a minor as an additional guest on board, you are solely responsible for the supervision of that minor throughout the duration of your charter. To the maximum extent permitted by law, you agree to release and hold YachttoGo.com free from all claims and liabilities that arise in any way from any injury, death, loss or harm that occurs to that minor during the charter in any way related to your charter.
The disclaimers above apply to the maximum extent permitted by law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by law.
You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the YachttoGO.com website and its content, your publishing or booking of any boat listing via the YachttoGO.com website, your stay on any boat remains with you.
YachttoGO.com will not be held liable for any damages, including lost profits, loss of data, loss of goodwill, service interruption, personal injury or emotional distress arising out of or in connection with:
- YachttoGO.com terms and conditions;
- The use of or inability to use YachttoGO.com website or its content;
- Any communications, interactions or meetings with the YachttoGO.com customer service team;
- The publishing or booking of a boat listing and its services.
You agree to release, defend, indemnify, and hold YachttoGO.com and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any liabilities, claims, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:
- Your breach of these terms;
- Your improper use of the YachttoGO.com website or any YachttoGO.com services;
- Your interaction with any member, stay on a boat, including without limitation any injuries, losses or damages of any kind arising in connection with or as a result of such interaction, stay, participation or use;
- Your breach of any laws, regulations or third party rights.
4. Customer Satisfaction – Feedback & Complaints
We encourage you to provide comments, suggestions and feedback to improve our YachttoGO.com website. By sharing feedback with us, you grant us license to use and publish those ideas and materials for any purpose, without compensation to you.
If you have any complaints about our service, please contact our customer service team.
Kindly note that any complaints about the boat including policies, standards and service; is a matter for the charter operator itself. YachttoGO.com will contact the charter operator to try and find an agreeable solution that would be for the benefit of both parties, but cannot guarantee a satisfactory outcome.
5. General Provisions
These terms and conditions constitute the entire agreement between YachttoGO.com and you on the subject matter hereof, and overrule any and all prior oral or written understandings or agreements between YachttoGO.com and you in relation to the access to and use of the YachttoGO.com website.
As a result of this agreement or your use of the YachttoGO.com website, no joint venture, employment, partnership, or agency relationship exists between you and YachttoGO.com.
If any provision of these terms is held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
Unless acknowledged and agreed to by us in writing, the failure of YachttoGO.com to enforce any right or provision in these terms will not constitute a waiver of such right or provision. Except as expressly stated in these terms, the exercise by either party of any of its remedies under these terms will be without prejudice to its other remedies under these terms or otherwise permitted under law.
You agree to indemnify and hold harmless YachttoGO.com from and against any liability, damage or loss including legal fees and expenses that YachttoGO.com incurs or suffers as a result of any action, inaction or omission by you.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such a case, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.